Help Center

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Help Center Information (Click the link for more information)

  • Standard Document – KYC Forms
  • Account Opening Form
  • FATCA
  • KYC
  • Declaration Partnership Firms – Commodities
  • Declaration HUF – Commodities
  • Board Resolution Company – Commodities
  • Account reactivation form
  • Standard Document – KYC Form (Vernacular Language)
  • Policies
  • Policies and Procedures for Prevention of Money Laundering
  • Risk Management Policies
  • Policy for client code modification
  • Policy for inactive clients / dormat accounts
  • Surveillance Policies
  • Policy on AADHAR
  • Mandatory documents relating to rights & obligations, uniform risk disclosure document, do’s & don’t
  • Dos and Don’ts
  • Rights and Obligations
  • Risk Disclosure
  • Additional Risk Disclosure for Options Trading
  • ECN Decleration
  • Investor Grievance – Email ID
  • For Mcx:- grievance@mcxindia.com For Ncdex :- grievance@ncdex.com
  • Investor Alert
    • “Prevent Unauthorized Transactions in your demat account–>Update your Mobile
      Number with your Depository Participant. Receive alerts on your Registered Mobile for
      all debit and other important transactions in your demat account directly from CDSL
      on the same day……………………………………………(issued in the interest of investors)
    • “KYC is one time exercise while dealing in securities markets-once KYC is done
      through a SEBI registered intermediary (broker, DP, Mutual Fund, etc.), you need
      not undergo the same process again when you approach another intermediary.”
    • “No need to issue cheques by investors while subscribing to IPO. Just write the
      bank account number and sign in the application form to authorise your bank to
      make payment in case of allotment. No worries for refund as the money remains in
      investor’s account.”
  • Escalation Matrix:
    Details of Contact Person Address Contact No. Email Id Working hours
    Customer care Atulkumar D. Panchal H-20 APMC Market-I Phase-II Vashi Navi Mumbai-400703 9867170712 atul@samarthgroup.in MON TO SAT 8AM TO 7PM
    Head of Customer care Hitesh K. Thakkar H-20 APMC Market-I Phase-II Vashi Navi Mumbai-400703 9324779337 hitesh@samarthgroup.in MON TO SAT 8AM TO 7PM
    Compliance Officer Amit Harish Anam H-20 APMC Market-I Phase-II Vashi Navi Mumbai-400703 9820165236 amit@samarthgroup.in MON TO SAT 8AM TO 7PM
    CEO Vishal Devendra Thakkar H-20 APMC Market-I Phase-II Vashi Navi Mumbai-400703 9820415050 vishal@samarthgroup.in MON TO SAT 8AM TO 7PM
  • Bank A/c Disclosure
    A/c Type Bank Name A/c No IFSC Branch
    NCDEX CLIENT A/C HDFC BANK 00600340018022 HDFC0000060 FORT MUMBAI-400001
    BSE CLIENT A/C AXIS BANK LTD 921020020098003 UTIB0000004 FORT MUMBAI-400001
    NCDEX CLIENT A/C TAMILNAD MERCANTILE BANK 066150050800730 TMBL00000066 MANDVI MUMBAI-400003
  • In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with
    SEBI at https://scores.gov.in/scores/Welcome.html or
    Exchange at https://ncdex.com/investor_complaint.
    Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
  • SCORES
    • Filing Complaints on SCORES (SEBI) – Easy & Quick
    • a. Register on SCORES Portal (SEBI) (https://scores.gov.in/scores/Welcome.html)
    • b. Mandatory details for filing complaints on SCORES:
      • i. Name, PAN, Address, Mobile Number, E-mail ID
    • c. Benefits:
      • Effective Communication
      • Speedy redressal of the grievances
  • Disclosure on Pro Trading
  • Disclosure of Proprietary Trading by SAMARTH MERCANTILE PRIVATE LIMITED pursuant to SEBI circular no. SEBI/HO/CDMRD/DMP/CIR/P/2106/49 dated April 25,2016
  • In pursuance of the directives issued by Securities Exchange Board of India(SEBI)vide its circular no.SEBI/HO/CDMRD/DMP/CIR/P/2106/49 dated April 25,2016 we wish to inform you that we being Trading Cum Clearing Members of Multi Commodity Exchange of India Ltd(MCX) and National Commodity & Derivatives Exchange Limited(NCDEX),may engage in proprietary trading activity in the exchange traded commodities on both the above-mentioned exchanges.
  • Disclosure of Proprietary Trading by SAMARTH MERCANTILE PRIVATE LIMITED pursuant to SEBI circular no. SEBI/MRD/SE/CIR-42/2003 dated November 19,2003.
  • In pursuance of the directives issued by Securities Exchange Board of India(SEBI) vide its circular no. SEBI/MRD/SE/CIR-42/2003 dated November 19,2003 we wish to inform you that we being Members NATIONAL DERIVATIVE EXCHANGE OF INDIA LTD(NCDEX)AND MULTI COMMODITY OF INDIA LTD (MCX), may engage in proprietary trading activity in the exchange traded securities on both the above-mentioned exchanges.
  • Disclaimer: Investment in securities market are subject to market risks, read all the related documents carefully before investing. Please refer the Risk Disclosure Document issued by SEBI and go through the Rights and Obligations and Do’s and Don’ts issued by Stock Exchanges and Depositories before trading on the Stock Exchanges.
  • Other Disclaimers
  • Investor Charter
  • Investor Complaints
  • Attention Investors: As per NSE circular dated July 6, 2022, BSE circular dated July 6, 2022, MCX circular dated July 11, 2022 investors are cautioned to abstain them from dealing in any schemes of unauthorised collective investments/portfolio management, indicative/ guaranteed/fixed returns / payments etc. Investors are further cautioned to avoid practices like:
    a) Sharing i) trading credentials – login id & passwords including OTP’s., ii) trading strategies, iii) position details.
    b) Trading in leveraged products /derivatives like Options without proper understanding, which could lead to losses.
    c) Writing/ selling options or trading in option strategies based on tips, without basic knowledge & understanding of the product and its risks
    d) Dealing in unsolicited tips through like Whatsapp, Telegram, Instagram, YouTube, Facebook, SMS, calls, etc.
    e) Trading / Trading in “Options” based on recommendations from unauthorised / unregistered investment advisors and influencers.
  • Kindly, read the Advisory Guidelines For Investors as prescribed by the Exchange with reference to their circular dated 27th August, 2021 regarding investor awareness and safeguarding client’s assets : Advisory Guidelines For Investors